At AVTREK, we stand behind the quality and craftsmanship of our timepieces. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your item.
Orders are processed within 24-48 hours, which is also a Cancellation window for customers. Customers retain the right to cancel an order at any time before it enters the shipping process, subject to the cancellation timeframe stipulated on our site.
Items must be unworn, in their original condition, and returned with all original packaging, tags, and protective films intact.
Proof of purchase (Order Number) is required for processing.
To start a return, Please contact our support team at support@timeure.com with your Order ID before sending any items back. Authorized returns should be sent to our processing hub at: 5474 Windsor Way, Stansbury Park, UT, 84074.
Items sent back to us without first requesting a return will not be accepted.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and clean sales products. Please get in touch if you have questions or concerns about your specific item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@timeure.com.